Refund policy

Clinical Skin Boutique accepts return requests within 14 days of delivery for unopened, unused products in their original packaging.

To request a return, email rosie.skinsuitewpg@gmail.com with your order number and the items you wish to return. Please contact us before sending any products back so we can provide return instructions.

For hygiene and safety reasons, opened or used products cannot be returned, except where required by law. If your order arrives damaged or contains an incorrect item, contact us with your order number and photos so we can help resolve the issue.

Once your return is received and inspected, we’ll notify you whether your refund is approved. Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional processing time.

This policy does not limit any rights you have under applicable consumer protection laws.

“Customers are responsible for return shipping costs for eligible returns. If we sent an incorrect item or your order arrived damaged, Clinical Skin Boutique will cover the return shipping costs. Please contact us before shipping your return so we can provide instructions.”